RETURN POLICIES

RETURN POLICIES

Warranty Policy

 

Replacement Policy

You can request our Replacement Service:

√ Within 15 calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.

√ Within 15 calendar days of receiving the product if the product suffers performance failure.

 

Replacement Service will not be provided where:

× Normal wear and tear.

× Service is requested more than 15 calendar days after receiving a product.

× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.

× A product sent to ZHIYUN Australia for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.

× A product is found to have no defects after all appropriate tests are conducted by ZHIYUN Australia.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Using any accessories, supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) not conforming to Canon’s specifications

× Accessories, including batteries and AC adaptor, and other consumables.

× Any electronic data loss due to malfunctioning or repair of the product.

× Any consequential or incidental damages resulting from any breach of warranty, express or implied, applicable to the product.

× Product labels or serial numbers show signs of tampering or alteration.

× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.

× Received product has not been sent back to ZHIYUN Australia 7 calendar days after replacement confirmation from ZHIYUN Australia.

× Proof of damage during transit issued by the carrier cannot be provided.

× Other circumstances stated in this policy.

 

Replacement Freight

ZHIYUN Australia shall be responsible for the return freight only for any products sent in for warranty repairs due to loss of functionality or faults.

 

Maintenance Service

Warranty Service

You can apply for our product warranty service if there is a performance failure during the effective warranty period.

 

What to do Before Obtaining After-sales Service

Before obtaining after-sales service, the following steps must be taken:

√ Backup all data contained on your product’s SD card.

√ Except for flight logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. ZHIYUN Australia shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.

√ Provide ZHIYUN Australia with all system passwords, if necessary.

√ Provide ZHIYUN Australia with sufficient and safe access to your product, so ZHIYUN Australia can provide service as needed.

√ Remove all additional parts, alterations, and attachments not covered under warranty.

√ Ensure that the product or part is free of any legal restrictions that prevent its replacement.

√ If you are not the owner of a product or part, obtain authorization from the owner for ZHIYUN Australia to provide warranty service.

 

Refund Policy

You can request our Return & Refund Service:

√ Within 7 calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.

√ Within 7 calendar days of receiving a product if the product has a manufacturing defect.

 

Return & Refund Service will not be provided where:

× It is requested beyond 7 calendars days of receiving a product.

× A product sent to ZHIYUN Australia for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

× A product is not delivered to ZHIYUN Australia within 7 calendar days after Return & Refund Service confirmation is sent from ZHIYUN Australia.

× Other circumstances stated in this policy.

 

Return Shipping

Customers need to pay for any return shipping unless the refund is due to performance faults.

 

Refund Instructions

Refund Time

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

 

Before sending the product to us please email support@skytechs.com.au  for approval, otherwise it would not be accepted.